Cancellation Policy
Cancellation Policy
We understand that circumstances can change. If you need to cancel your order or class booking, please review our policy below:
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No refunds. You may cancel for full credit up until 10 days before the start of class.
One complimentary makeup class per session is included. Makeup classes must be scheduled within the session or during designated makeup times. Please email soyouceramics@gmail.com before your missed class to schedule a makeup.
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You can change the date of your class once up to 24 hours before the class.We cannot refund for any day-of cancellations or changes.
Frequently Asked Questions (FAQs)
Q1: How should I care for my ceramic items?
A1: While most of our ceramic products are dishwasher and microwave safe, we recommend hand washing to extend their life. Avoid sudden temperature changes to prevent damage.
Q2: Can I place a custom order?
A2: Yes, we accept custom orders. Please contact us with your specific requirements, and we will provide a quote and estimated timeline.
Q3: What should I do if my item arrives damaged?
A3: If your item arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will arrange for a replacement or a refund based on your preference.
Q4: Are your ceramics safe for food use?
A5: Absolutely. All our ceramics are made from non-toxic, food-safe materials. We prioritize safety and quality in all our products.
For any other inquiries or assistance, please don't hesitate to reach out to our customer service team. We're here to help!
Class Policy
Pottery Studio Policies
For all studio visitors and class participants:
- Admission and Reservation: Only individuals with paid reservations will be admitted to the studio promptly at designated class times. The studio may only be accessed during the specific allotted time, and no additional persons (partner, friend, child, or pet) are permitted without a separate paid reservation.
- Safety Measures: For safety reasons, individuals with long hair must tie it back, and all jewelry should be removed before engaging in studio activities.
- Personal Belongings: SOYOU ceramics is not liable for any personal items lost or left behind by clients during a class. It is strongly recommended to leave all jewelry and valuables at home.
- Care of Artwork: While every effort is made to handle pieces with care, please note that during the kiln firing process, glaze melting, pinholes, black spots, and other defects may occur. Techniques taught in class aim to minimize these defects.
- Follow Instructions: Participants are expected to carefully follow all instructions, including cutting and attaching decorations. The studio is not responsible for defects resulting from manufacturing errors, such as cutting mistakes, improper decoration attachment, or plate bending. The studio will not be remaking/repairing pieces and they will be given as is.
Print: If participants would like to add a print design using the underglaze transfer sheets, there will be a $20 fee added for a 2x2 print. Any print that is bigger than the standard size will have an additional fee. If participants use a print, they acknowledge that it may take longer for them to pick up their pieces as the pieces must go through a third firing.
Make-Up Classes:
SOYOU ceramics does not provide make-up classes or issue reimbursements for missed classes, programs, or workshops due to student illness, emergencies, weather, substitute instructors, or other uncontrollable circumstances.
Pick-Up Policy:
All member and student work will be stored on designated shelves for two months after being unloaded from the kiln. Any work remaining on the pick-up shelf after this period will be donated or discarded, including unfireable pieces.
Surveillance:
The studio is under 24/7 surveillance via security cameras to ensure the safety and security of all members, students, staff, visitors, and equipment.
Assumption of Risk & Release of Liability:
Acknowledgment of Risks: Participants acknowledge the inherent risks associated with pottery activities, including exposure to clay dust and chemicals, which could potentially cause bodily injury or harm.
Assumption of Risk and Responsibility: By utilizing the facilities at SOYOU ceramics, participants assume responsibility for identified and unidentified risks and voluntarily participate in activities despite these risks. Participants certify their physical capability to engage in activities and accept full responsibility for any loss or damage incurred. If participants mishandle another member’s piece and cause damage in any way, there will be a $50 fee.
Release of Liability: In consideration of services provided, participants, including parents or legal guardians of minor children, waive the right to sue and release J.atelier, its owners, agents, employees, and representatives from any claims, including negligence, related to facility use and associated activities.
Agreement: By checking the box, participants acknowledge they have read, understood, and voluntarily agree to abide by the terms stated above. They agree not to pursue legal action for any claims arising from participation. Parents or legal guardians affirm their understanding and agreement to the terms on behalf of minor children.
Class Guide
We offer three distinct classes: Handbuilding, Wheel Throwing, and Ceramic Painting.
1. Handbuilding Class: You can learn all the things you do with your hands.Try a variety of hand building techniques like pinch, slab, coil building, and more
2. Wheel Throwing Class: Conduct basic and adventure classes on wheel throwing. The comprehensive curriculum includes throwing and trimming pots on the wheel, adding surface decoration and handles, glazing and finishing your work.
3. Ceramic Painting: Our ceramic painting studio is open for walk-ins, allowing you to drop in and explore your creativity whenever our atelier is open. This class offers a flexible and fun way to personalize ceramic pieces.
We look forward to welcoming you to our classes and helping you explore the art of pottery.
Question?
