Refund policy

Return Policy

We are committed to ensuring your satisfaction with our products. Please review our return policy below:

1. Returns: You can return items within 30 days of purchase, provided they are in their original condition and packaging. Please keep your receipt or proof of purchase 

2. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Please note that shipping costs are non-refundable.

3. Exchanges: We only exchange items if they are defective or damaged. For exchanges, please contact us with details of the product and the issue encountered.

4. Non-Returnable Items: Custom-made or personalized items are not eligible for return. Sale items are also non-refundable.

5. Shipping Address Changes: Once an order has been shipped, we cannot change the shipping address. Please ensure your shipping information is correct at the time of purchase.

6. Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been shipped. Please consider selecting a secure delivery address.

Cancellation Policy

We understand that circumstances can change. If you need to cancel your order or class booking, please review our policy below:

1. Order Cancellation: You can cancel orders within 24 hours of purchase for a full refund. Orders that have already been shipped cannot be canceled but may be returned under our return policy.

2. Class Cancellation: We does not provide make-up classes or issue reimbursements for missed classes, programs, or workshops due to student illness, emergencies, weather, substitute instructors, or other uncontrollable circumstances.