Cancellation Policy & Q&A

 

Cancellation Policy

We understand that circumstances can change. If you need to cancel your order or class booking, please review our policy below:

  1. No refunds. You may cancel for full credit up until 10 days before the start of class. 

    One complimentary makeup class per session is included. Makeup classes must be scheduled within the session or during designated makeup times. Please email soyouceramics@gmail.com before your missed class to schedule a makeup. 

  2. You can change the date of your class once up to 24 hours before the class.
    We cannot refund for any day-of cancellations or changes.

Frequently Asked Questions (FAQs)

Q1: How should I care for my ceramic items?
A1: While most of our ceramic products are dishwasher and microwave safe, we recommend hand washing to extend their life. Avoid sudden temperature changes to prevent damage.

Q2: Can I place a custom order?
A2: Yes, we accept custom orders. Please contact us with your specific requirements, and we will provide a quote and estimated timeline.

Q3: What should I do if my item arrives damaged?
A3: If your item arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will arrange for a replacement or a refund based on your preference.

Q4: Are your ceramics safe for food use?
A5: Absolutely. All our ceramics are made from non-toxic, food-safe materials. We prioritize safety and quality in all our products.

For any other inquiries or assistance, please don't hesitate to reach out to our customer service team. We're here to help!